FAQ – Plans, Modules & Support

Yelken360 is a multi-module ERP and business management platform that brings together your workflows from proposals to invoicing, stock management to reporting. It is designed for small and medium-sized businesses, sales teams, manufacturers and service providers. Thanks to its workspace-based structure, you can manage multiple companies or brands from a single account.

A workspace is an isolated environment for your company, a brand or a separate project. Each workspace has its own products, proposals, customers and subscription plan. This lets you manage multiple business units with a single login. You can create new workspaces from the admin panel and assign team members and permissions per workspace.

Each workspace is linked to a subscription plan (e.g. Starter, Pro). The plan defines which modules (Product, Proposal, Stock, Invoice, etc.) are enabled and the usage limits (e.g. maximum number of products, proposals). When you reach a limit, the system notifies you; you can increase limits by upgrading your plan or requesting a custom plan.

With the proposal module you can create professional proposals from templates or from scratch, add product or service line items, and have discounts and taxes calculated automatically. You can download proposals as PDFs or send them by email. Approved proposals can be converted to orders, so the flow from proposal to invoice stays in one place.

In the product module you can create product records, define categories and brands, and optionally add variants (size, colour, etc.). The stock module handles in/out movements and warehouse or location-based stock tracking. You can keep stock levels under control with stock reports and low-stock alerts.

With the invoice module you can create invoices from proposals or orders, edit invoice lines and generate PDFs. Invoices are calculated according to the workspace currency and tax settings. For payment tracking, invoice statuses (pending, partially paid, paid) are used; a dedicated payments module may be available as an add-on depending on your plan.

Each workspace has an owner and members. Members are assigned roles (e.g. admin, sales, accounting); roles define access to modules and actions. Super admin users have full system access; company users can only perform actions within the workspaces they are assigned to, according to their permissions.

Your data is transmitted over encrypted connections (HTTPS) and stored securely in the database. Because workspaces are isolated, data in one workspace is not accessible from others. Backup and disaster recovery policies are applied according to the server infrastructure; custom backup and SLA options can be requested for enterprise customers.

Our website includes FAQs, blog posts and module-based guides. You can open a support request via the contact form or email. Depending on your subscription plan, email support, priority response or technical consultancy may be available. New features and updates are announced via the blog and newsletter.

From the admin panel you can go to the Subscription section to view your current plan, upgrade to a higher plan or request a custom plan. To cancel, you need to contact support or sales; after cancellation, how long your data is retained is subject to the terms of service.